Pre sales

PRE-SALES

1.Packing method

4.8cm ~ 260cm wide roll, paper tube roll + waterproof film bag + carton + outer woven bag.
20cm ~ 370cm wide folding packaging + waterproof membrane bag + carton + outer woven bag.

2.Delivery terms

Factory delivery, third party express delivery or logistics delivery.

3.About logistics

Since our products are large goods, the mode of transportation will mostly choose cooperation according to the situation
Courier Services Company
(SF-Express: (https://www.sf-express.com/),
(STO Express:(http://www.sto.cn),
(YTO Express(http://www.yto.net.cn),
(UDA Express (http://www.yundaex.com),
(BEST Express(http://www.800bestex.com),
(ZTO Express (http://www.zto. com),
(UC Express(http://www.uce. cn),
EMS(http://www.ems.com.cn),
DHL(https://www.dhl.com/en.html),
FedEx (https://www.fedex.com/zh-cn/home.html),
UPS(https://www.ups.com/))
And Cooperative Logistics
(Deppon Express(https://www.deppon.com),
安能 (http://www.ane56. com),
(天地华宇Www.hoau.net),
壹米滴答(https://www.yimidida.com)
And other special line logistics

4.Who is responsible for the cost of goods return

Most of our country includes freight, but some remote areas (Xinjiang, Tibet, Qinghai, Gansu, Inner Mongolia, etc.) do not include freight.
15 days after purchase will not affect the second sale of unconditional return.
If it's a quality problem, we will bear the postage.
If it is not a product quality problem, the freight shall be borne by the customer.

5.Delivery and arrival time

We will ship the goods as soon as possible after receiving the order, usually within 1 - 15 days.
Domestic from the date of delivery 1 to 7 days. Remote areas within 15 days.
Please be sure to contact us in time if you do not receive the goods within 15 days after receiving the delivery notice.

6.Can I issue a VAT invoice

Order including VAT invoice: after the confirmation of commodity transaction, we will send it by express within 15 working days (invoice does not accompany the goods), and the freight incurred shall be borne by us.
Order excluding VAT: if VAT invoice needs to be issued, it can be issued according to the national tax policy within 15 working days after the confirmation of commodity transaction.
We will all inform you by SMS, email, etc.

7.Can it be customized

We can customize production according to the sample, including size, width, process, etc.

8.Can samples be provided

We can provide, customers need to bear a certain express costs (usually we send SF to pay freight).

9.Do you provide customer service

Our friendly and professional customer service representative will answer your questions at any time.

After-Sale

AFTER-SALE

1.The product is not applicable. If you want to exchange or return goods, how to operate it

If you want to return or exchange goods, first contact the original sales personnel, and then inform the reasons for the return or exchange of goods. According to the prompts, fill in the relevant contents completely, and we will finish the processing within 1-5 working days.

2.Why logistics has no record

(1) First check whether the waybill number is correct (need to use express delivery or official website of logistics company).
(2) Tell us to help with the inquiry.

3. How long is the exchange time

After receiving the returned goods, we will deliver the goods within 1-15 days based on the warehouse inventory. In China, the goods will be delivered within 1-7 days from the date of delivery. In remote areas, the goods will be delivered within 15 days.